Conflict Resolution And Effective Communication Skills Programme
Aim Of The Course:
This course will give participants a step-by-step conflict resolution process that they can use and modify to resolve conflict in most environments.
Knowledge of your own personality type and thought pattern leads to self-awareness, enabling you to make decisions in how to deal with a challenging situation and disagreement.
It introduces a conflict management styles through adapting the “Thomas Kilmann Model” which promotes collaboration for growth.
The TKM questionnaire explores and assesses your natural or typical conflict handling mode of:
- Avoiding
- Accommodating
- Compromising
- Competing
- Collaborating
Participants will be provided with a set of skills in solution building and finding common ground.
Course Modules:
- Self-awareness and out thought patterns
- What triggers conflict and managing emotions
- Understanding the resolution process
- Implementation of “The Thomas Kilmann Model”
- Choosing your approach
- Creating mutual understanding and respect
- Facilitating communication & active listening
- Finding common ground & solutions
Course Duration: 2.5 hours
Certification: Certification of “Attendance in Conflict Resolution & Effective Communication Skills”
Benefits Of This Training Programme:
With effective communication an individual can foster clarity, understanding, and mutual respect, which creates a more positive and productive environment both personally and professionally.
Becoming better equipped to address conflicts with confidence and resolve them through mutual respect reduces stress and improves our well being.
Active listening plays a crucial role in this process, allowing us to seek clarity and truly understand others perspectives before responding.
A clear understanding of assertiveness, using it appropriately ensures that our needs and boundaries are respected while considering the needs of others. This balance helps in achieving satisfactory outcomes.
Disagreements are no longer seen as obstacles but as opportunities for growth. Adopting a positive perspective on challenges enables us to learn, adapt, and strengthen our relationships.
Gaining clarity in our thoughts and triggers, allows us to approach challenges with confidence as we learn to respond thoughtfully, leading to more effective problem-solving and emotional resilience, rather than reacting impulsively.